This site uses cookies (website tracking technology) to make our website work and give users the best experience. We use essential cookies for the basic functionality of a website and cannot be disabled without affecting how the site operates. We also use optional/third party cookies that allows our website to recognize if you were a previous visitor, to provide and continually improve our services, to track analytics, and to display advertisements according to users’ interests. You can accept and reject individual cookie types below. You can revoke your consent for the future at any time.
Thank you for visiting this website, which is owned and operated by Vulcan Spring & Mfg. Co. (the “Company” or “we”). This Privacy Policy describes the personal data handling policies of the Company and its websites for its family of brands which include Vulcan Spring & Mfg. Co. and Gardner Spring, Inc. collectively, the “Sites”), including the following:
What personal data we collect from the sites.
How we use the data.
With whom we may share the personal data.
Legal basis for processing the data.
Storage and security of your data.
Your California Privacy Rights, Choices and Disclosures, including those for Europe and California.
Users outside the United States; and
Links to other websites, Privacy Policy updates and Contact Information.
The sites capture some information about you automatically utilizing background local storage and session storage technologies such as cookies and web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) (collectively, “Cookies”). Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, which can be tied to information about your use of the Sites (including certain third-party services and features offered as part of our Sites). Examples of information of this type are your IP address, the browser you are using, the operating system you are using, the pages on the Sites that you visit and details of your transaction activity, such as the amount, date and time for each transaction. When we use Cookies, we may use “session” Cookies that last until you close your browser or “persistent” cookies that last until you or your browser delete them. We utilize a Cookie banner through which you may manage your preferences about Cookies. You may also change your browser settings to decline the use of Cookies.
We use Google Analytics, a web analytics service of Google Inc. which uses cookies to identify the frequency of use of certain areas of our Sites and to identify preferences. You can deactivate Google Analytics using a browser add-on if you do not wish the analysis to take place. You can download the add-on here: https://tools.google.com/dlpage/gaoptout.
We may use third-party companies to help us serve ads or messages on our behalf on third party websites. These companies may employ Cookies and web beacons to measure advertising or messaging effectiveness (such as which web pages are visited, which messages are responded to, or what products are purchased and in what amount). Any information that these third parties collect via Cookies and web beacons is not linked (by them) to any personal information collected by us.
We operate social media pages on third party networks and have social media icons on our Sites. When you visit or link to our social media pages, data is processed both by us and the applicable social media provider. Social media providers are unaffiliated with us, and we are not responsible for the content or privacy practices of social media providers. Social media providers have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit their websites or interact with their platforms.
We also collect information that you provide to us voluntarily. We collect personal information from you when you request a catalog, request a quote, open an account, place an order, respond to a survey, fill out a form, apply for a job with us, sign up to receive newsletters, advisories, announcements and invitations and contact us by phone, email or through Live Chat. To set up an account or request a catalog, we require first and last name, company name, email, business address and shipping address. A phone number is optional. To purchase products, we will also require payment card information. To request a quote, we require your first and last name, company name and email. By providing my phone number to Company, I agree and acknowledge that Company may send text messages to my wireless phone number as described below. Message and data rates may apply. Message frequency will vary, and you will be able to opt-out by replying “STOP”. If you use the Live Chat function or call us, such conversations may be recorded. We utilize ADP, a third-party provider, to host our job applications and assist with the application process. ADP has its own terms of use and privacy policy, and we encourage you to review those policies whenever you interact with ADP’s platform. We will use the personal data of job applicants solely for employment evaluation purposes. Providing this information is completely voluntary.
We do not knowingly collect information from users of our Sites under the age of 18 and/or their internet usage, and such persons are not authorized to use the Sites. By using the Sites, you represent that you are at least 18 years old. You also represent, by accessing or using the Sites, that you are of legal age to enter into legal agreements, or if you are not, that you have obtained your parent’s or legal guardian’s consent to accept the terms in this Privacy Policy.
We use the data we collect:
To process transactions. Your personal information will be used for the express purpose of delivering the purchased product or service requested.
To improve our Sites. We continually strive to improve our Sites and their offerings based on the information and feedback we receive from you. We also collect information on website traffic patterns on a macro-scale which is not tied directly to your personal information.
To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If at any time, you would like to unsubscribe from receiving future emails from any of our brands, we include detailed unsubscribe instructions at the bottom of each email. Please note that unsubscribe requests are processed on a per-brand basis.
To send periodic text messages or use your information to contact you. The phone you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, or for marketing and promotional purposes. If at any time, you would like to cease receiving these messages, you can reply “STOP” to the message.
To send product guides and other communications to keep you updated on our most current products and services. We may also use your address to send you occasionally new product announcements and our customer satisfaction survey, to help us know how we can improve our services and performance. You may elect to opt out of either of these uses of your mailing address by contacting us at privacy@vulcanspring.com.
To deliver advertisements.
To fill employment positions.
To fulfill legal obligations, we have to governmental authorities or other third parties.
For other legitimate business purposes.
The Company is a provider of services headquartered in the United States, and as such may need to share information with internal personnel and our affiliates located in different geographic locations in order to perform our services. We may also share your personal data to third parties (within or outside your country of residence) who perform services on our behalf, including without limitation our service providers, job hosting provider, credit card processor, technology providers and professional advisors.
We do not share your phone number with third parties for marketing or promotional purposes. We may share information the verify consents or text messaging originator opt-in data if needed for compliance or other legitimate purposes.
No mobile information will be sold or shared with third parties/affiliates for marketing/promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be sold or shared with any third parties.
We may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Sites, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our or our affiliates’ rights or property, or the rights or property of visitors to or users of the Sites. We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. We also may disclose your information when we determine that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
Your information may be transferred to another company (within or outside your country of residence) in connection with a merger or in the event that our business is acquired in whole or part by another company.
We may share aggregated and de-identified information with third parties (within or outside your country of residence) for analytical, research or other similar purposes.
We may obtain your written consent from time to time in electronic form by using online agreements or other acknowledgements on the Sites, including for any other contemplated uses of your personal data not addressed in this Privacy Policy. Please read all online agreements carefully before accepting them.
We rely on the following legal grounds to process your personal information:
Consent. Some uses of your personal data as described in this Privacy Policy are subject to your consent, such as marketing email communications. To withdraw your consent, please email us at privacy@vulcanspring.com. You may also refrain from providing, or withdraw, your consent for Cookies via your browser and mobile settings.
Performance of a Contract. We may need to collect and use your personal information to enter into a contract with you and to perform services and deliver products that you request.
Legitimate Interests. We may use your personal information for our legitimate interests to provide our products and services and to improve our Sites and their content. We may use technical information as described in this Privacy Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.
Compliance with Legal Obligations. We may use your personal information as necessary to comply with our legal obligations.
We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. Notwithstanding the generality of the foregoing, we store email addresses until the user requests to be unsubscribed or removes themselves through any self-service tools offered to the user.
We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us. Our Sites are equipped with Secure Sockets Layer (SSL) technology. SSL protocol is the industry-standard to enable encrypted, authenticated communications across the Internet. SSL uses public key encryption mechanisms, one of the strongest encryption methods available to protect data sent over the Internet. Customer information sent is not discernible to anyone except the recipient. Browsers that support the SSL encryption technology are called secure browsers. Online orders must be placed from a secure browser. Most current browsers are secure, such as Google Chrome, Mozilla Firefox, Internet Explorer, and Apple Safari. Your browser will automatically enter the secure mode when you make purchases. If you do not have a secure browser and would like to place orders, please contact our sales department for assistance. Additionally, we use Secure Sockets Layer (SSL) software, the industry-standard Internet security protocol, to secure your credit card information. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as it’s transferred over the Internet. We do not retain credit card information in our systems.
No Internet or e-mail transmission is ever fully secure or error free, however. We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.
General. This section is subject to specific disclosures on privacy rights set forth below. We are committed to facilitate the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification or deletion of your personal information and the right to opt out of the sale or sharing of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account or request we delete or no longer use your account information, contact us at privacy@vulcanspring.com or make changes to any user profile information connected to your account.
You may opt out of receiving electronic marketing communications from us by clicking on the “unsubscribe” link on the communication. Some non-marketing communications may not be subject to a general opt-out, such as communications about transactions, disclosures to comply with legal requirements, software updates and other support-related information. If you do not wish to receive any service-related emails from us, you have the option to deactivate your account. We do not share your phone number with third parties for marketing or promotional purposes. We may share information the verify consents or text messaging originator opt-in data if needed for compliance or other legitimate purposes.
Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.
You may be able to disable Cookies through your browser settings and/or opt-out links, but if you delete or disable Cookies, you may experience interruptions or limited functionality in certain areas of the Sites.
Your European Privacy Rights and Choices. If you are located in the European Union, the United Kingdom or another jurisdiction that has adopted laws substantially similar to the European Union’s General Data Protection Regulation, your privacy rights include the following:
Transparency and the right to information. Through this policy we explain how we use and share your information. However, if you have questions or need additional information you can contact us any time.
Right of access, restriction of processing, erasure. You may contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such personal information, which requests we will do our best to honor subject to any legal and contractual obligations. To make a request or to ask us a question about our data practices, please contact us via email at privacy@vulcanspring.com.
Right to withdraw your consent at any time. When we process your personal data based on your consent, you have the right to withdraw it at any time.
Right to object at any time. You have the right to object at any time to receiving marketing or promotional materials from us by either following the opt-out instructions in commercial e-mails or by contacting us, as well as the right to object to any processing of your personal data based on your specific situation. In the latter case, we will assess your request and provide a reply in a timely manner, according to our legal and contractual obligations. Some non-marketing communications are not subject to a general opt-out, such as communications about transactions and disclosures to comply with legal requirements.
Right to data portability. You have the right to data portability of your own personal data by contacting us.
Right not to be subject to an automated decision, including profiling. We do not make automated decisions using your personal data that may negatively impact you.
Right to lodge a complaint with a supervisory authority. If you consider that the processing of your personal data infringes your privacy rights under GDPR, you have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement.
The Sites are controlled and operated from the United States. If you are an individual from the European Union, Canada or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that we may store the information we collect in the United States which is not deemed an “adequate jurisdiction” by the European regulatory authorities. Personal data may also be transferred from the country of your residence to other countries, including the United States.
The Sites may contain links to other websites for your convenience or information. These websites may be operated by companies unaffiliated with the Company, and we are not responsible for the content or privacy practices of those websites. Linked websites may have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit the websites.
We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our information practices, and any such amendments shall apply to information already collected and to be collected. Your continued use of the Sites after any changes to our Privacy Policy indicates your agreement with the terms of the revised Privacy Policy. Please review this Privacy Policy periodically and especially before you provide personal data to us. If we make material changes to this Privacy Policy, we will notify you here, by email or by means of a notice on our home page. The date of the last update of the Privacy Policy is indicated at the top of this Privacy Policy.
Vulcan Spring & Mfg Co., 501 Schoolhouse Rd., Telford, PA, 18969 Please contact us if you have any questions about our Privacy Policy. You may contact us by sending correspondence to the foregoing address or by emailing us at privacy@vulcanspring.com.